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The Klarna AI Experiment: Why Replacing Humans with AI Backfired
Klarna replaced 700 workers with AI in 2023, claiming huge savings. By 2025, they were rehiring humans after customer satisfaction plummeted. CEO admitted: "We focused too much on efficiency. The result was lower quality." 55% of companies now regret AI-driven layoffs. The lesson: successful AI amplifies humans rather than replacing them.

Rafael Martino
Nov 13, 20253 min read


From Siri to ChatGPT: The 6 Words That Changed Everything
Discover how six words in 2017 created the AI revolution. Learn why ChatGPT works differently than Siri.

Rafael Martino
Oct 26, 20251 min read
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