DPD's AI chatbot went viral for swearing at customers in January 2024. Learn the three critical safeguards that prevent AI reputation disasters.

Klarna replaced 700 workers with AI in 2023, claiming huge savings. By 2025, they were rehiring humans after customer satisfaction plummeted. CEO admitted: "We focused too much on efficiency. The result was lower quality." 55% of companies now regret AI-driven layoffs. The lesson: successful AI amplifies humans rather than replacing them.